Our policy lasts 14 days from the purchase date. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, please follow these 3 rules:
1. your item must be unused and in the same condition that you received it
2. send it in the original packaging
3. include all original paperwork and card inserts.
We are unable to offer exchanges. If you would like a different size, or different item entirely, please return your item for a refund and place a new order.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to:
81 Skipper Way
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
IMPORTANT: For customers from outside the UK who are making returns, please clearly mark the customs declaration form with "RETURNED GOODS - NO SALES VALUE". We will not be able to accept non-EU returns that are not marked accordingly.